Frequently Asked Questions

At this time, we operate primarily online. Local pickup or appointments may be arranged upon request.

Yes! Contact us and we’ll help you select the right armor or gear based on your intended use, threat level, and budget.

We operate Monday through Friday from 9:00 AM – 6:00 PM EST, excluding major holidays. Saturday-Sunday 9:00 AM - 1:00 PM EST.

Yes! We proudly support those who serve. Send us a copy of your credentials or ID for a discount code.

You can reach us via email at Mitchellandsonbodyarmoroutlet@gmail.com or by phone at +1-919-247-3729. We typically respond within 24 business hours.

Yes, we offer several professional services beyond equipment sales: Threat Assessment: Evaluation of security needs for organizations and facilities Equipment Training: Proper use, care, and maintenance of protective gear Custom Solutions: Development of specialized protection systems for unique requirements Department Outfitting: Comprehensive solutions for law enforcement and security teams Our team includes veterans and former law enforcement officers with extensive field experience. Contact us to discuss how we can help enhance your organization's safety and protection strategies.

Mitchell and Son Body Armor Outlet was founded in 2018, but our military heritage spans generations. Our family has proudly served in: The Civil War (1864-1865): Private James Primus Jr. and Private Shepard Wright served in the Union Army World War I: Private Jim Primus World War II (1940): Private Ezra Dunn, Private Charles Dunn, and Private Walter Bruns Jr. Korean War: Private Wilbert Dunn Desert Storm: Mitchell Williams Sr. (3/505 HHC PIR 82nd Airborne) Iraq War: Vonte Burns This legacy of service informs our commitment to providing the highest quality protective equipment. We understand firsthand the importance of reliable gear when lives are on the line.

Our commitment to American manufacturing stems from several core values: Quality Control: By manufacturing in the USA, we maintain strict oversight of production processes and materials, ensuring every product meets our exacting standards. Supporting American Workers: We believe in creating and maintaining American jobs, especially for veterans transitioning to civilian careers. National Security: Domestic production of critical protective equipment reduces dependency on foreign supply chains and supports American self-sufficiency in essential industries. Patriotism: With our family's long history of military service, supporting American industry is another way we serve our country. When you purchase from Mitchell and Son, you're not just getting superior protection—you're supporting American workers and strengthening domestic manufacturing capabilities.

Absolutely! Apply discount codes at checkout. Gift cards can be purchased or redeemed anytime.

Once your order is shipped, you’ll receive a tracking number via email. You can also log into your account to check order status.

Yes! We partner with Afterpay and Zip to let you split your purchase into easy, interest-free installments. Just select your preferred option during checkout.

Absolutely. Our website uses industry-standard SSL encryption and trusted payment gateways to protect your personal and financial information. You can shop with confidence knowing your data is secure.

We accept a wide range of payment options for your convenience, including: Debit and credit cards (Visa, MasterCard, American Express, Discover) Afterpay Zip PayPal CashApp Pay All payments are processed through our secure, encrypted checkout to keep your information safe.

We accept returns of unused, unaltered merchandise in original packaging within 30 days of purchase. Custom or special-order items are non-returnable unless defective. To initiate a return: Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number Package the item securely in its original packaging Include the RMA number and your order information Ship the package to the address provided by our team Once we receive and inspect the returned item, we'll process your refund or exchange. Please note that shipping costs are non-refundable, and a restocking fee may apply to certain items.

All products sold by Mitchell and Son Body Armor Outlet come with the manufacturer's standard warranty, which typically includes: 5-year warranty on soft body armor against defects in materials and workmanship 5-10 year warranty on hard armor plates (varies by manufacturer) 1-year warranty on carriers, pouches, and accessories These warranties cover manufacturing defects but do not cover damage from improper use, care, or storage. Additionally, any armor that has been struck by a bullet or other projectile should be immediately replaced, regardless of warranty status. For specific warranty information on a particular product, please refer to the product page or contact our customer service team.

No. Due to safety concerns and NIJ compliance, body armor cannot be returned once worn or handled.

Proper care and maintenance are essential for ensuring your body armor remains effective throughout its service life: Storage: Store armor flat or hanging in a cool, dry place away from direct sunlight. Avoid folding or creasing ballistic panels. Cleaning: Follow manufacturer's instructions carefully. Generally, soft armor carriers can be gently hand washed with mild soap and air-dried, but ballistic panels should never be submerged in water or dry cleaned. Inspection: Regularly check your armor for signs of damage, wear, or exposure to moisture. Pay special attention to stitching, closures, and any visible ballistic material. Avoid: Never expose armor to bleach, harsh chemicals, excessive heat, or prolonged moisture. Don't store heavy objects on top of your armor. Each product comes with specific care instructions. Following these guidelines will help ensure your armor provides the protection you need when it matters most.

Contact us within 7 days of delivery. We’ll arrange a return or replacement at no cost to you.

No. It is illegal under federal law for convicted felons to possess body armor.

Some states (like Connecticut) require face-to-face sales. We do not ship to certain restricted areas. Always consult your local laws.

For most orders, no. However, in restricted states, we may require additional documentation.

It depends on your local laws. Generally, there is no restriction, but misuse (like during the commission of a crime) can result in severe penalties.

In most U.S. states, yes. Civilians with no felony convictions can own and purchase body armor. However, some state laws (like in Connecticut and New York) may have restrictions.

Yes, expedited options are available at checkout for an additional fee.

Proper sizing is crucial for both comfort and protection. We recommend the following measurements: Chest: Measure around the fullest part of your chest Waist: Measure around your natural waistline Height: Your standing height Torso length: Measure from the hollow of your throat to about 2" below your navel Our website includes detailed sizing charts for each product. If you're between sizes, we generally recommend sizing up for better coverage. For personalized assistance, contact our customer service team who can help you select the right size based on your measurements and intended use.

Due to various international regulations regarding body armor and protective equipment, we currently only ship within the United States. International customers should consult their local laws regarding the importation of body armor before attempting to purchase. For military or law enforcement agencies with international shipping needs, please contact our sales team directly to discuss options and requirements.

Yes! For bulk orders, government, or agency purchases, please contact us directly for discounted pricing.

Simply browse our site, add items to your cart, and proceed to checkout. We accept major credit/debit cards and other secure payment methods.

Yes! As a military-owned business with deep roots in service, we're proud to offer special pricing for: Active duty military personnel Veterans Law enforcement officers Firefighters and EMTs Security professionals To receive your discount, please verify your service status through our verification partner during checkout. For department or agency orders, please contact our sales team directly for volume pricing.

Shipping typically takes 3–7 business days, depending on the item and your location. Custom items or high-demand products may have longer lead times.

Most manufacturers, including those we carry, warranty their soft body armor for 5 years from the date of purchase. Hard armor plates typically have warranties ranging from 5-10 years depending on the manufacturer. However, the actual lifespan depends on how the armor is stored and maintained. Exposure to extreme heat, moisture, or improper storage can reduce effectiveness. We recommend following the care instructions provided with your specific armor. Even if your armor hasn't been damaged or exposed to harsh conditions, we recommend replacing it according to the manufacturer's warranty period to ensure optimal protection.

Mitchell and Son Body Armor Outlet offers a comprehensive range of body armor solutions, including: Concealable soft armor vests (Level IIA, II, and IIIA) Tactical plate carriers Hard armor plates (Level III and IV) Ballistic helmets Shields and other protective equipment All our products are proudly made in the USA and meet or exceed NIJ standards for ballistic protection.

Absolutely. We offer MOLLE-compatible gear, patch areas, and color options. Custom requests can be sent via email.

Level IIIA: Soft armor that protects against most handgun threats. Level III: Hard armor that stops rifle rounds like 7.62x51 NATO. Level IV: Hard armor designed to defeat armor-piercing rounds (e.g. .30-06 M2 AP).

Yes, we offer complete armor kits that include plates and carriers at discounted bundle pricing.

Soft armor is typically made from multiple layers of ballistic fibers like Kevlar or Dyneema. It's flexible, lightweight, and designed to stop handgun rounds up to NIJ Level IIIA (which includes most common handgun threats). Hard armor plates are rigid panels typically made from ceramics, polyethylene, or steel. They're designed to stop rifle rounds and higher-velocity threats. Level III plates stop most rifle rounds, while Level IV can stop armor-piercing rifle ammunition. Many of our customers choose a combination of both: soft armor for everyday comfort and concealability, with the option to add hard plates for higher-threat situations.

In most states, adults with no felony convictions can legally purchase and own body armor. Please check your local laws before purchasing.

Yes, we proudly supply gear to law enforcement, military personnel, private security contractors, and first responders.

Yes, many of our products are NIJ certified or tested to meet NIJ standards. Specific certification info is listed in each product description.

We offer a variety of products made in the USA, and we clearly indicate the origin of each item in the product descriptions

Mitchell & Son Body Armor Outlet LLC is a veteran-owned company that specializes in affordable, high-quality body armor, ballistic protection, tactical gear, and shooting accessories for civilians, professionals, and agencies across the United States.