Shipping Policy
Our commitment to delivering your order safely and promptly.
At Mitchell and Son Body Armor Outlet, we are committed to ensuring your order is delivered safely and promptly. Below, you will find our shipping policies to help guide you through the process.
1. Processing Time
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Orders are typically processed within 1-2 business days after receiving payment, excluding weekends and holidays.
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Once your order is processed, you will receive a confirmation email along with tracking information.
2. Shipping Methods
We offer various shipping methods to suit your needs. Shipping options available during checkout include:
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Standard Shipping: Estimated delivery within 5-7 business days.
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Expedited Shipping: Estimated delivery within 2-3 business days.
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Overnight Shipping: Next business day delivery (available only on certain items).
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Shipping fees are calculated based on your location and the shipping method you select.
3. Free Shipping
We offer free standard shipping on ALL orders within the contiguous United States. This offer is valid on most products, but some restrictions may apply.
4. International Shipping
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We currently ship to select international destinations. International shipping fees will be calculated at checkout, and the customer is responsible for any customs duties or taxes that may apply in their country.
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Delivery times for international orders vary depending on the destination but generally range between 7-21 business days.
5. Shipping Restrictions
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We are unable to ship certain items, such as those restricted by local laws or regulations, to specific locations. Please check the product details to ensure that the item can be shipped to your address.
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At this time, we do not offer shipping to P.O. boxes or APO/FPO addresses.
6. Order Tracking
After your order is processed and shipped, you will receive an email containing a tracking number. You can use this number to track your order directly on the shipping carrier's website.
7. Address Accuracy
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Please ensure that the shipping address you provide is correct. We are not responsible for any delays or issues caused by incorrect or incomplete address information.
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If you need to change the shipping address after your order has been placed, please contact our customer service team as soon as possible. Once an order has shipped, we are unable to modify the shipping address.
8. Damaged or Lost Shipments
If your order arrives damaged or if you suspect it has been lost during shipping, please contact us within 5 business days of receiving the package. We will work with the shipping carrier to resolve the issue.
9. Customer Service
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If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at mitchellandsonbodyarmoroutlet@gmail.com. We are here to assist you!
Frequently Asked Questions
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can use this tracking number on the carrier's website to monitor your shipment's progress.
What if I'm not home when my package arrives?
​Depending on the shipping carrier and the package size, the carrier may leave the package at your door, attempt delivery again later, or hold it at a local facility for pickup. You will receive delivery attempt notifications from the carrier.
Do you ship to military addresses?
​We currently do not ship to APO/FPO addresses. We are working to expand our shipping capabilities to better serve our military customers in the future.
​Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact our customer service team immediately. We can typically accommodate changes if the order has not yet been processed for shipping.